Service User Feedback

Welcome to the Service User Feedback survey.

Thank you for taking time out of your day to complete our survey.

This survey is to help us get an image of service user demographics and satisfaction so we can further improve our services. All information gathered is anonymous and will be stored in line with GDPR legislation.

If you have any questions, please contact us at info@hartgables.org.uk

1. How did you find out about Hart Gables?

From someone I know (friend, family, colleague, etc.)

Social media

Google or other search engine

Leaflets, posters, business cards, etc.

Another service referred me

2. How did you first join Hart Gables?

Website referral form

Phone

E-mail

Through another service

I showed up to a group

3. How easy did you find it to join the service?

1 being very difficult and 5 being very easy

1 2 3 4 5

4. What made it easy or difficult for you to join?

5. Do you have any thoughts on how we can make it easier to join?

1. How do you prefer to get information and updates on Hart Gables services?

Tick all that apply

Website

Facebook page

Service user forum (Facebook)

Twitter

Instagram

Phone

Word of mouth

Other (please write in the comment box)

2. Have you used the Hart Gables website before?

Yes

3. How easy do you find it to use the website?

If you selected no to the previous question, could you have a browse of our website: www.hartgables.org.uk

1 being very difficult and 5 being very easy

4. What made the website easy or difficult for you?

5. Do you have any thoughts on how we can improve our website?

6. Are you a member of the Facebook group, Hart Gables Service User Forum?

"Our forum is a safe space for service users to come and chat with each other and seek support, it’s also a place to receive information regarding any up and coming events Hart Gables may be involved in."

Yes

7. How helpful is, or would be, the Facebook group to you?

1 being not very helpful and 5 being very helpful

8. What do you think of the Service User Forum?

1. Do you come to our support groups?

Yes

No (skip to question 6)

2. Why do you come to our support groups?

Tick all that apply.

To make friends

To learn new things

Receive support from staff and peers

For something to do

To receive help with my asylum claim

To make a difference

To help with social isolation

To help with loneliness

Other (please write in the comment box)

3. When you think of our support groups, what comes to mind?

4. How helpful has support groups been for you?

1 being not very helpful and 5 being very helpful

5. Do you have any feedback you’d like to share with us regarding support groups?

6. Have you accessed one to one support?

Yes

No (skip to the next page)

7. Were you happy with the time between your referral and your first appointment?

Yes, I was seen in a timely manner

No, it took too long

No opinion

8. How suitable was the environment you had your sessions, were you comfortable?

1 being not suitable at all and 5 being very suitable

9. How useful did you find the sessions?

1 being not useful at all and 5 being very useful

10. What did your one to one sessions help you with?

Please tick all that apply to you.

Mental Health

Confidence

Relationships with friends or family

Emotional Well-being

Gender transition

Sexuality

Asylum/Refugee claim

Other (please write in the comment box)

11. Do you have any feedback for our one to one service?

1. What town do you live in?

(leave blank if you prefer not to say)

2. How old are you?

Under 16

16-24

25-34

35-44

45-55

55-64

65+

Prefer not to say

3. What is your gender?

Select one or more options that reflect your gender.

Male

Female

Non-binary

Transgender

Intersex

Gender non-conforming

Other (please write in comment box)

Prefer not to say

4. What is your ethnic group?

White - English / Welsh / Scottish / Northern Irish / British

White - Irish

White - Gypsy or Irish Traveller

Any other White background

Mixed / Multiple - White and Black Caribbean

Mixed / Multiple - White and Black African

Mixed / Multiple - White and Asian

Mixed / Multiple - Any other Mixed / Multiple ethnic background

Asian / Asian British - Indian

Asian / Asian British - Pakistani

Asian / Asian British - Bangladeshi

Asian / Asian British - Chinese

Asian / Asian British - Any other Asian background

Black / African / Caribbean / Black British - African

Black / African / Caribbean / Black British - Caribbean

Black / African / Caribbean / Black British - Any other Black / African / Caribbean background

Other ethnic group

Prefer not to say

5. Are you seeking asylum or a refugee?

Yes

Time's up

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